SEPS - changes and cancellations

We can cancel any SEPS orders immediately as long as the invoice has not yet been issued. After cancellation, these will show as 'cancelled' on your transaction history. The transaction history is also the best place to see whether the order has been invoiced yet. If there is no invoice number, we can easily cancel the order for you.

If you would like to cancel a SEPS order, please email [e-mail] as soon as possible.

We will need your 

• the transaction reference number (or the ISBN and order date if you don't have the transaction reference number to hand)
• your account code.

If the invoice has already been issued, we can still cancel this for you, but we will have to request a refund for the transaction (from the Customer Success Team). This will take a little bit longer. Please provide the same details as above and ideally the invoice number if you can. You can either request a refund from our Accounts Team or take off the credited amount from your next invoice.

This text is intended for use as guidance only and not as a substitute for the CLA Licence terms themselves, which should be read in full. In the event of conflict between the two, the Licence shall prevail. For permissions not listed above, please contact the publisher direct.